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This document (together with all the documents referred to in it) sets out the terms and conditions governing the use of this
website – [www.pickup.ro](https://www.pickup.ro) (hereinafter the “Website”).
The purpose of the Website is to present and promote accessories for pick-up, SUV, 4x4 and Off-Road vehicles, as well as solutions for properly equipping these types of vehicles with OEM (Original Equipment Manufacturer) and AM (Aftermarket) parts, to provide technical support for the use of these products and to conclude contracts, through the Website, with potential Customers interested in these products.
Please read these Terms and Conditions, the Cookie Policy and the Privacy Policy before using the Website.
1. WHO ARE WE?
PICK-UP SRL (hereinafter the “Company” or “We”) is registered with the Trade Register under no. J26/1925/2004, with Tax Identification Code RO 16941262.
With more than 20 years of experience in importing, manufacturing and selling accessories for pick-up, SUV, 4x4 and off-road vehicles, the Company is a quality supplier when it comes to equipping these types of vehicles to their true potential (and to each individual need) with OEM (Original Equipment Manufacturer) and AM (Aftermarket) parts. From hardtops, tonneau covers, bed liners, bumpers and bull bars to auxiliary accessories, winches or winter equipment (salt spreaders and snow ploughs), we customise vehicles according to our Customers' preferences.
The improved efficiency and performance of the services offered by the Company are also reflected in the certifications it holds: TÜV, ISO 9001, E and R.A.R. The Company has implemented an integrated quality management system and has obtained the following certificates from TÜV Austria: ISO 14001/2015 – Environmental management system, ISO 45001/2015 – Occupational health and safety management system and ISO 9001/2015 – Quality management system.
We have 2 warehouses with active stocks of accessories for our partners' pick-up models, which allows us to deliver the requested products quickly. In our warehouses, accessories are handled properly, with particular attention paid to storage criteria. At the same time, clear procedures are applied for the preservation and storage of accessories.
Our contact details are:
Registered office: Budiu Mic no. 129, Crăciunești Commune, postal code 547176, Mureș County, Romania.
E-mail addresses: info@pickupaccessories.eu, gdpr@pick-up.ro
Phone: +40-756-087-089
2. TERMS
a) Seller/Company – PICK-UP SRL, a Romanian legal entity with its registered office in Budiu Mic no. 129, Crăciunești Commune, postal code 547176, Mureș County, Romania, registered with the Trade Register under no. J26/1925/2004 and with Unique Registration Code RO 16941262;
b) User – any natural person over the age of 18 or any legal entity that has or obtains access to the CONTENT from any electronic device that allows this (desktop, laptop, tablet, mobile phone, etc.);
c) Buyer/Customer – any natural person over the age of 18 or any legal entity that obtains access to the CONTENT through any means of communication made available by PRIMONET RO SRL (electronically, by phone, by filling in the forms available on the website, or following direct contact with the Company's representatives and subsequent discussions with them) and that places an Order, by creating and using an Account or through the quick order function. In the case of a new Customer, the order must be validated by phone by an operator of the Company.
d) Shopping Cart – the icon at the top right of the site that allows the user to add products they wish to purchase, either at the time of adding them or at a later time;
e) Account – the section of the Site consisting of an E-mail address and a password, which allows the Buyer/Customer to send the Order and which contains information about them on the Site (order history, billing addresses, products and services added to the Wishlist for a future order, etc.). The User is responsible for ensuring that all information entered when creating the Account is correct, complete and up to date.
f) Site – the online store hosted at [www.pick-up.ro](https://www.pick-up.ro);
g) Products and Services – any product or service listed on the Site, including the products mentioned in the Order, which are to be supplied by the Seller to the Buyer/Customer as a result of the concluded Contract.
h) Order Form – an electronic document serving as a form of communication between the Seller and the Buyer/Customer, by which the latter informs the former, through the Site, of their intention to purchase products and services sold by the Company and to pay for them;
i) Online Order – online communication between the Seller and the Buyer, by which the latter intends to purchase goods from the Seller, which the Seller agrees to deliver and the Buyer agrees to pay for. Products that are not in current stock may be ordered by the Seller from the supplier at the Customer's request to the “Sales” Department, but the delivery time for such orders exceeds the normal delivery time of 24 hours – 5 days.
j) Confirmed Order – an order placed online through the online store [www.pickup.ro](https://www.pickup.ro) by a Buyer whose identification data and order details have been validated by phone following contact between the Buyer and an operator of the Company's Customer Support service.
k) Campaign – the action of displaying, for commercial purposes, a finite number of products with a limited and predefined stock, for a limited period of time set by the Seller.
l) Contract – the distance contract concluded between the Seller and the Buyer/Customer without the simultaneous physical presence of the Seller and the Buyer/Customer.
m) Opinion/review – a personal assessment by a Customer/Buyer/beneficiary of a purchased product/service, written on the basis of their experience of using it, in order to state whether or not it meets the specifications given by the Seller. Each opinion also includes the possibility to express the degree of satisfaction with the product/service through a rating from one to five stars.
n) Commercial communications / Newsletter – any type of message sent (by E-mail, phone, mobile push, web push, etc.) containing general and thematic information, information about products, offers or promotional prices, or information about the products added to the Account/My Cart or Account/Favourites section.
3. GENERAL CONDITIONS
3.1. By placing an Order on the Site, the Customer agrees to the form of communication (by phone or E-mail) through which the Seller carries out its commercial operations.
3.2. The product images shown on the site are for information purposes only. For more details about the characteristics of the products, please read their description. For any additional information, please contact us.
3.3. The sale prices of the products are displayed on the site and are expressed in Euro (LEI equivalent). The sale prices of the products may change without prior notice to Customers/Users. For any order placed and confirmed, the Customer/User will always pay the prices shown on the site at the time the order was placed.
3.4. The placing of an order by the Customer/User and its acceptance by the Seller amounts to the conclusion of a contract, in accordance with the legislation in force. Immediately after placing the order, the User receives an informative E-mail notification, which represents the confirmation of the order.
3.5. The Contract is considered concluded between the Seller and the Customer/Buyer when the latter receives, by E-mail from the Seller, the notification that the Order has been shipped.
3.6. The Seller may refuse to fulfil an order or may cancel it unilaterally if the Order was placed by a person who has shown a hostile attitude likely to harm the Seller. In any of these cases, the User/Customer may contact the Seller to be informed of the reasons that led to the application of the above measures.
3.7. All information on the website [www.pickup.ro](https://www.pickup.ro) is the intellectual property of PICK-UP SRL in accordance with the Law on copyright protection (Law no. 8/1996). All content published on the site (text, product descriptions, images, logo, colours, slogan, symbols, web graphic elements, video clips, etc.) may only be used for the purpose of informing the Users and Customers of PICK-UP SRL.
3.8. The photographs displayed on the SITE, edited or processed by the Company, may not be taken over or used without its consent;
3.9. PICK-UP SRL is not responsible for any colour differences that may appear when viewing the site on the various electronic devices (desktop/tablet/mobile) of Users/Customers.
3.10. Any action – project, event, campaign, contest, service, etc. – carried out by the Company through the Website will be announced, promoted and detailed at the time it takes place, either through a set of Rules or through brief and clear provisions included in the announcement of the action concerned, or later, at the appropriate time.
3.11. All products presented on this SITE are available while physical stock lasts. If the stock runs out, the order will be cancelled and the customer will be notified by the Company's sales representative. For orders that have already been paid, the amount will be refunded to the account from which the payment was made.
3.12. The Seller reserves the right to change, modify or update at any time the content of the SITE [www.pickup.ro](https://www.pickup.ro), as well as the Terms and Conditions of use, without prior notice.
3.13. Copying, distributing, publishing, transmitting to other persons or incorporating the content into other materials outside the site [www.pickup.ro](https://www.pickup.ro) without the Company's consent is strictly prohibited and punishable by law.
3.14. To report any problem, please contact us at the E-mail address: info@pickupaccessories.eu.
4. ACCESS TO THE WEBSITE
4.1. The website is accessed exclusively through the public domain: [www.pickup.ro](https://www.pickup.ro).
4.2. By accessing and using [www.pickup.ro](https://www.pickup.ro), the User/Customer agrees to accept the Terms and Conditions presented on the SITE, the Privacy Policy and the Cookie Policy.
4.3. The User/Customer has limited access, for personal purposes (viewing, information, placing online orders), to the SITE [www.pickup.ro](https://www.pickup.ro) and does not have the right to download, partially or fully modify, partially or fully reproduce, copy, sell/resell or exploit the SITE in any other way for commercial purposes or purposes contrary to the Company's interests.
4.4. Communication with the Seller can take place through direct interaction, using the mobile phone numbers and E-mail addresses found both on the home page of the SITE and in the “Contact” and “Extra” – Meet the Pick-Up.ro team sections, by sending a message via live chat (by pressing the “Questions? Write to us here” button at the bottom right of the home page), or via WhatsApp. The Seller is free to manage the information received without having to provide justification for this.
4.5. All information used to describe the products available on the Site (static/dynamic images, multimedia presentations, etc.) does not represent a contractual obligation of the Seller, being used exclusively for presentation purposes.
4.6. The promotions presented on the SITE are valid for the period of time mentioned. If no period of time is mentioned, the promotions are valid while stocks last. The prices displayed on the SITE are not identical to those in the network of car Dealers and the Company's online store, so there may be differences between the price of a product displayed on the SITE and the price displayed in the Dealer network and store.
4.7. You can view the special projects carried out by the Company on its Customers' vehicles by accessing the “Special Projects” section.
4.8. By accessing the “Catalogues” section and selecting the type of vehicle, you can view various quality accessories used for 4x4, Pick-up, SUV and Off-Road vehicles.
4.9. By accessing the “Portfolio” section, you can view the work carried out / the types of quality accessories fitted by the Company on its Customers' vehicles.
4.10. By accessing the “Blog” section, you can read various specialist articles about the accessories fitted on various makes of vehicles.
4.11. For HARDTOPS and TONNEAU COVERS that are to be painted to the vehicle's colour code (if necessary), please contact a Sales consultant of the Company using the phone number on the SITE. This service is provided for a fee.
5. MY ACCOUNT
5.1. Any User visiting the SITE [www.pickup.ro](https://www.pickup.ro) who is over 18 years of age and meets the legal conditions for purchasing products may create an Account.
5.2. By creating an Account, the User can place an order much faster, as all their details are already entered. In addition, Users who have created accounts and subscribe to the Newsletter may benefit from certain offers and promotional prices on products and from other advantages communicated in writing by the Company.
5.3. When creating the Account, each User agrees to accept these Terms and Conditions and acknowledges the Privacy Policy (on the processing of personal data) and the Cookie Policy, being responsible for the accuracy of the information provided and for keeping it up to date.
5.4. To create an Account, you need to follow these steps:
• Click the “person” icon at the top right of the home page, or go to the “Your account – Sign in – No account? Create one here” section at the top right of the home page of the SITE, and fill in the corresponding form;
• Enter the following personal data: last name, first name, E-mail address, date of birth (optional);
• Enter a password that you will use to log in later, and confirm this password;
• You can choose to receive offers from our partners or to subscribe to the Newsletter, to receive information about special offers and promotional prices on products, by ticking the boxes for these options;
• Tick the box with the message “I have read and agree to the Privacy Policy and the Terms and Conditions” and click the “Save” button.
In your account you can:
• edit the personal information of the account;
• change the account password;
• change the address used by the courier service to deliver the ordered products;
• edit your wish list;
• view the return requests you have made.
In your account you can also see the orders you have placed and details about other activities on the site [www.pickup.ro](https://www.pickup.ro), such as the option to subscribe to the Newsletter.
6. SUBJECT OF THE CONTRACT
6.1. The subject of the contract is the sale of the products ordered on the SITE by the User/Customer.
6.2. Ownership of the ordered products is transferred when the order reaches the User/Customer at the place indicated in the Order, when they fulfil the payment obligation and sign for receipt on the document provided by the Seller.
7. PRE-ORDER
7.1. A pre-order product is a product that is about to be launched and can be purchased before it arrives in the Company's stock. The supplier reserves the right to change, without notice, the date on which it arrives in the Company's stock.
7.2. Pre-order products are added to the Shopping Cart in the same way as any other product in the online store. By placing a pre-order, you make sure that you will receive the product as soon as it arrives in stock in the Company's warehouse and that you will benefit from a very good price.
7.3. Pre-ordered products will be delivered the day after they arrive in the warehouse (except where the product needs to be painted to a colour code) or within a maximum of 1-3 working days from their arrival in the warehouse, but no later than 15 working days, if the product is in stock.
7.4. Pre-orders are paid in the same way as a normal order, using any of the payment methods accepted by the Company. In either case (payment on delivery or online payment), you need to wait for confirmation by phone or E-mail from an operator of the Company once the product becomes available.
7.5. You can cancel a pre-order at any time. If it has already been paid, you can choose to have the amount refunded or credited to your Account for another order.
8. THE ORDER
8.1. The Customer/User can place Orders on the Site by adding the desired products to the Shopping Cart. Once added to the Shopping Cart, a product is available for purchase as long as there is stock available. Adding a product to the Shopping Cart without completing the Order does not result in an order being registered, nor in the automatic reservation of the product.
8.2. By completing the Order and making the payment using one of the expressly indicated methods, the Customer/User agrees that all the data they have provided, necessary for the purchasing process, is correct, complete and true at the date the Order is placed.
8.3. By completing the Order, the Customer/User agrees that the Seller may contact them by any means available/agreed by the Seller, in any situation in which it is necessary to contact the Buyer.
8.4. Orders can be placed online at any time, but they are processed daily between 08:00 and 13:00. For details or questions about your order, please contact us at the E-mail address: info@pickupaccessories.eu or at the phone number: +40-756-087-089.
8.5. Cancellation of the order: In the following cases, the Seller may unilaterally cancel an Order, without either party being entitled to subsequently claim damages from the other:
• the data provided by the Customer/User is incorrect or incomplete;
• the transaction is not accepted by the bank that issued the Customer's card, in the case of online payment;
• the transaction is not validated by the card processor agreed by the Seller, in the case of online payment;
• the Customer's activity on the SITE may cause damage of any kind to the Seller;
• in the case of a suspicious transaction, or one declared suspicious by a bank, institution or authority;
• in the case of other objective reasons.
8.6. If you have added products to the Shopping Cart but have not completed your order, you may be contacted by E-mail or phone to let you know that you have left products in your Cart. This action is justified by the Company's interest in clarifying the situation by concluding the sales contract or cancelling it. After this action, the customer will only be contacted if they have given their consent to receive other offers/commercial communications.
8.7. How to place an order:
• To choose the desired product, either use the search bar and type in the name of the product, or select your vehicle model from the menu bar – VEHICLE MODEL – and then the desired product category / product.
• If you already have an Account on the SITE [www.pickup.ro](https://www.pickup.ro), you just need to log in to your Customer account. If you do not have an Account on our SITE, click the “No account? Create one here” button at the bottom left and fill in the form (you will enter: last name and first name, E-mail address, date of birth (optional), a password; tick the options to subscribe to the Newsletter and to receive Marketing offers if you wish; tick the box “I have read and agree to the Privacy Policy and the Terms and Conditions” and click the “Save” button).
• For the product you intend to purchase, you can add it to the Shopping Cart by clicking the “ADD TO CART” button, or add it to your wish list / “Favourites” section (by clicking the “heart” icon).
• To place an online order, you need to select the products and the desired quantity (using the + / - buttons) and add them to the Cart by clicking the “ADD TO CART” button.
• By clicking the “Cart” icon you can see the complete list of all the products you have selected to purchase.
• You can remove the selected products by clicking the “bin” icon in the Shopping Cart.
• After adding the product to the Shopping Cart, you can either choose to complete the order or to continue shopping. If there are other products you would like to purchase, click the “Continue shopping” button and repeat this process until you have added all the desired products to the Cart. Then click “Proceed to checkout”.
• If you have a promotional discount code, you can apply it by clicking the “Have a promo code?” button and entering the code.
8.8. Completing the order:
• When you click the “Proceed to checkout” button, the Shopping Cart will be displayed with all the products you have selected. You can change the quantity of the products (by entering the desired number in the box, or by clicking the +/- buttons), or remove a product from the Shopping Cart.
• If you have not left out any other product, click the “Proceed to checkout” button again and fill in the billing details / enter your data.
• Fill in the form with your details. All fields that are NOT marked (Optional) are mandatory; otherwise you will not be able to proceed to the next step.
• If the billing details are the same as the delivery address, tick the “Use this address for invoice too” box. Otherwise, do not tick this box and fill in the desired billing address.
• You must enter the following personal data so that we can issue the invoice and deliver the products: last name, first name, E-mail address, phone number, home address (street, number, postal code, town/city, county, country), additional address details.
• You can choose to receive offers from our partners (by ticking the “Receive offers from our partners” box) and to subscribe to the Newsletter (by ticking the corresponding box).
• By clicking the “Continue” button, in the next step you will choose the delivery method. Based on the delivery address, the shipping cost will be calculated and communicated by phone after the order has been completed.
• By clicking the “Continue” button you reach the next step – PAYMENT METHOD. Select the desired payment method from the 3 options displayed (*payment by bank or postal transfer, *payment by card – through the EuPlatesc.ro payment processor, or *cash on delivery).
• The ordered products can be paid in 2-6 interest-free instalments, depending on your credit card, with one of the following banks: Alpha Bank, BRD Finance, Banca Transilvania, First Bank, Garanti Bank.
• Finally, tick the box “I have read and agree to the Privacy Policy and the Terms and Conditions” and click the “Order with an obligation to pay” button.
All fields marked with * are mandatory.
8.9. Order confirmation: After sending us your order, you will receive an E-mail confirming that we have received it. Within 24 hours you will be contacted by phone or E-mail regarding the order you have placed.
9. PRODUCT PRICES, INVOICING AND PAYMENTS
9.1. We reserve the right to change product prices without prior notice. The purchase price printed on the invoice will be the same as the one at the time the order was confirmed, which represents the firm order.
9.2. Our Company may also display on the SITE products that benefit from promotional prices for a certain period of time. Details about these products can be found in the “Extra – Price reductions” section.
9.3. Prices displayed on the SITE (in the “Extra – Price reductions” section) that are crossed out represent the old price of a product that is part of a promotional campaign and currently benefits from a lower promotional price.
9.4. Shipping costs are paid separately. More details about delivery costs can be found in the delivery / returns section.
9.5. Each delivered parcel will also contain the tax invoice for the ordered products.
9.6. Prices on the SITE are displayed in Euro, but the purchased products are invoiced exclusively in LEI, including VAT (at an exchange rate set on the day the payment is made).
9.7. Tax invoices can be issued to a natural person or a legal entity.
9.8. Ordered products can be paid for by:
- bank transfer – if payment is made by bank transfer, you will receive the tax invoice for your order by E-mail from an operator of the Company. You can use your Internet Banking or Mobile Banking application to make the payment. Payment is made under conditions of maximum security, and the order will be shipped after the payment has been confirmed, i.e. once the amount due has reached the Company's account.
- online by card – with any Visa, Maestro or MasterCard card, through the EuPlatesc.ro payment processor. The transaction fee is 0%. If you choose to pay by card, immediately after placing the order you will be redirected to the payment processor's secure web page, where you fill in the form with the details of the card you are paying with. Card data is processed exclusively on the servers of the payment provider, which offers a fast, solid and secure transaction solution through SSL security certificates. For more details about the payment platform, please visit its website and its policies.
- cash on delivery – the products are paid for in cash to the courier who delivers them, with the delivery charges included in the invoice value.
9.9. Products displayed on the website with a price of 0 (zero) lei or with an obviously incorrect price are the result of a technical error and do not constitute a valid offer within the meaning of the law. We reserve the right to cancel any order based on such errors, without any contractual or financial obligation on our part towards the customer.
10. USER OPINIONS
10.1. All Users/Customers/Buyers who access the site can give their opinion on the products sold on our website.
10.2. The information/comments they send, whether positive or negative, must refer strictly to the characteristics of the products and will be published on the site after prior approval by our company's representatives.
Therefore, each User/Customer/Buyer who wishes to give their opinion on certain products must comply with the following:
◦ refer to the characteristics of the product, avoiding information about the price or certain promotional offers, or information about how the Order placed on the SITE was handled;
◦ use appropriate language that does not offend and does not use terms that may insult or affect other Users/Customers/Buyers;
◦ not publish on the site comments with illegal, obscene, threatening or defamatory content, comments that infringe intellectual property rights or contain viruses, texts that represent forms of mass advertising or any other form of spam;
◦ not include information or details about other commercial sites carrying out the same commercial activity, or mention comparative prices for the products on the site.
10.3. By posting information/comments on the SITE, Users/Customers/Buyers grant the Seller the non-exclusive, unlimited, free and transferable right to use, reproduce, modify, adapt and publish this data, as well as the right to further distribute it in the explicit or implicit marketing interest of our company.
10.4. In addition to their opinion of a product, the User/Customer/Buyer can also give a Rating for that product (using the 5 stars). A high Rating will increase the overall Rating, while a low Rating will decrease it.
11. PRODUCT GUARANTEE
11.1. For products sold to consumers, PICK-UP SRL is liable for any lack of conformity that exists at the time of delivery and becomes apparent within two years of delivery, in accordance with Government Emergency Ordinance (GEO) no. 140/2021. Consumers' rights are set out in the harmonised notice on the “Legal guarantee of conformity” page. Commercial guarantees offered by manufacturers or by PICK-UP SRL apply in addition and do not affect these rights.
11.2. Second hand products are used products, may show signs of wear and have a 1 year warranty from delivery, according to art. 9 (5) of Romanian Government Emergency Ordinance no. 140/2021.
12. DELIVERY OF PRODUCTS
12.1. Registering an order does not mean that it has been confirmed. After the order has been received, it will be processed by our operators in order to confirm it and to establish the delivery details. The delivery time is 1-3 working days from the confirmation of the order, but no more than 15 days.
12.2. During the Easter and winter holidays, the Black Friday event and throughout other Company campaigns, the processing and delivery of an order may take 7-10 working days, but no more than 15 days.
12.3. The Buyer has the right not to accept the delivered goods if they do not comply with the technical details specified on the product page. In this case, the Company assumes responsibility for bringing the products into conformity.
12.4. The Buyer becomes the owner of the goods after signing the transport document and making the payment to the courier (if it has not been made beforehand).
13. RETURN OF PRODUCTS
13.1. In accordance with GEO no. 34/2014, the Buyer has the right to withdraw from the distance contract within 14 days starting from the day they take physical possession of the product.
13.2. Within this period you can return the product 100% INTACT; it does not have to be returned in its original packaging. To do so, you can inform us of your intention to return it (an unequivocal statement) in any way (in writing – by post, by E-mail, by phone, etc.).
13.3. If the returned product is not INTACT and we can no longer sell it as new (it is damaged, has missing accessories, etc.), you will have to bear the costs of restoring the product to its original condition, as the case may be. The amount will be communicated after the Company has assessed the product, and includes the labour for restoring the product and any replaced parts. The final amount is determined by the value of the parts to be replaced and the reconditioning labour, or as the difference between the initial value of the new product and the resale value of the used product.
13.4. Returned products that are not INTACT and show various signs of wear such as stains, scratches, bends, cracks, dents, etc. are accepted for return ONLY after they have been brought back into conformity, to their initial condition, in a commercial form so that they can be sold as a Refurbished / Resealed product.
13.5. In the RETURN process, you can use any shipping service – the transport costs are borne entirely by you.
14. DECREASE IN THE VALUE OF RETURNED GOODS
14.1. Since, in the case of distance sales, you cannot check the products before concluding the contract, you have the right to withdraw from the contract as a Buyer. For the same reason, the Buyer is allowed to test and check the products they have purchased to the extent necessary to establish the nature, characteristics and functioning of the products.
14.2. To establish the nature, characteristics and functioning of the Goods, the Buyer should handle and inspect them only in the same way as they would be allowed to in a real physical store (e.g. the Buyer should only try a HARDTOP for fit, not install it permanently).
14.3. The Buyer is only responsible for any decrease in the value of the Products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Products.
14.4. If the Buyer exercises the right of withdrawal after having used the Product(s) beyond what is necessary to establish their nature, characteristics and functioning, the Buyer is responsible for any decrease in the value of the Goods.
14.5. Returned goods that show signs of wear (stains, scratches, bends, cracks, dents, etc.) are accepted for return only after they have been brought back into conformity, which involves the costs of cleaning, cosmetic repair, repair and replacement of any damaged parts, and restoring them to a commercial form so that they can be sold as a Refurbished / Resealed product. The final amount is determined by the value of the parts to be replaced and the reconditioning labour, or as the difference between the initial value of the new product and the resale value of the used product.
14.6. Any decrease in the value of the Goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Products is the responsibility of the Buyer. (For clarity, from the total price of the returned Product, the Seller will retain an amount representing the decrease in the value of the Goods, of 5% - 50% of the initial value of the Product, as the case may be. The amount of the decrease in value will be communicated to the Buyer upon receipt of the returned Goods.)
15. CONFIDENTIALITY
15.1. PICK-UP SRL is a personal data controller and will keep confidential the data you provide: last name, first name, E-mail, phone number, delivery address and company, as the case may be. The Seller will also ensure the security of the data provided and will take technical and organisational measures to manage it effectively, strictly for the purposes stated in this contract.
15.2. The data is processed for the following purposes:
- Registering and confirming the order;
- Issuing the invoice and checking that payment has been made;
- Delivery by courier: the data necessary for shipping the order will be sent to the courier company;
15.3. To find out more about the processing of personal data and about your rights, please read the Privacy Policy and the Cookie Policy.
16. LIABILITY
16.1. By creating and using the Account, the User/Buyer assumes responsibility for complying with these provisions, for keeping the Account details (username and password) confidential and for managing access to the Account and, to the extent permitted by the legislation in force, is responsible for the activity carried out through their Account.
16.2. By creating the Account and/or using the Content and/or placing Orders, the Customer/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in their latest updated version as published on the Site, in force on the date the Account is created and/or the content is used and/or the Order is placed.
16.3. The Seller reserves the right to periodically update and modify the Terms and Conditions of the Site to reflect any changes in the way and conditions in which the Site operates or any changes in legal requirements. The document is binding on Customers/Users/Buyers from the moment it is published on the Site. In the event of any such change, we will publish the amended version of the Document on the Site, which is why we ask you to check the content of this Document periodically.
16.4. Customers/Buyers assume full responsibility for disclosing personal data to third parties; our company cannot be held responsible if a Customer/Buyer is harmed in any way by a third party claiming to be a representative of the Seller or to represent its interests.
16.5. The following actions on the website [www.pickup.ro](https://www.pickup.ro) and its content will be considered attempted fraud or fraud:
• accessing data of any kind belonging to a User/Customer/Buyer by using an account or by any other method;
• altering or modifying the content of the SITE or any correspondence sent by PICK-UP SRL to the User/Customer/Buyer by any means of communication;
• affecting the performance of the server on which the SITE [www.pickup.ro](https://www.pickup.ro) runs;
• accessing, or disclosing to any third party without the necessary legal authority, any content sent by PICK-UP SRL to the User/Customer/Buyer, when that person is not the legitimate recipient of the content;
• In any of the above situations, PICK-UP SRL reserves the right to contact the competent authorities. Fraud and attempted fraud are punishable under the criminal law in force, and the injured parties may seek compensation in court for moral or financial damage, as the case may be.
• Also, in the case of suspicious transactions or transactions declared suspicious, at the request of any public authority, authorised institution or partner bank, the Seller is obliged, and the Customer/Buyer agrees, to disclose the personal data.
17. DISPUTES
17.1. This contract is governed by Romanian law. Any disputes between the Seller and Users/Buyers will be settled amicably or, if this is not possible, by the courts provided for by civil law.
18. CONTACT
18.1. For any details or questions about products or orders, please contact us at the E-mail address: info@pickupaccessories.eu or at the phone number: +40-756-087-089, Monday to Friday, between 08:00 and 13:00.
